Unconditional Pre-order Refunds

We are committed to providing our customers with a risk-free pre-order experience. All pre-ordered items are eligible for an unconditional refund if requested within one week prior to the shipment date. This means that if you change your mind about your pre-order or if you encounter any unexpected circumstances, you can cancel your pre-order and receive a full refund without any conditions or fees.

To request a refund, please contact our customer service team via support@halcyonwatch.com . Once we receive your refund request, we will process it as soon as possible and refund the full amount to the original payment method. Please note that it may take a few business days for the refund to appear on your account depending on your bank or payment provider.

We hope that this policy gives you peace of mind and encourages you to pre-order our products with confidence. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.

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