Shipping & Delivery Policy

At Halcyon, we believe the experience of owning a watch begins long before it reaches your wrist.

We are committed to making international delivery more reliable, transparent, and worry-free — with clear shipping options, dependable tracking, and personal support whenever something unexpected happens.

Import duties and taxes are covered by Halcyon for all destinations we currently serve.

Shipping Methods & Delivery Times

Updated Shipping Service — Effective October 15, 2026

As part of our commitment to improving the customer experience, we have updated our international shipping arrangements.

For shipments dispatched on or after October 15, 2026, the following delivery estimates apply.

Standard Shipping

Complimentary shipping to most major destinations

• Shipping fee: Free to most major destinations

• Estimated delivery: Approximately 2–5 weeks after dispatch

• Import duties and taxes: Covered by Halcyon

• Tracking: Provided for all shipments

Standard Shipping is available to most destinations we serve.

For certain regions, an additional shipping fee may apply. Any applicable fee will always be displayed at checkout before payment.

Priority Shipping

Faster international delivery

• Shipping fee: Optional paid upgrade, with pricing shown at checkout

• Estimated delivery: Approximately 1–3 weeks after dispatch

• Typical delivery time: 1–2 weeks in most cases

• Import duties and taxes: Covered by Halcyon

• Tracking: Provided for all shipments

Priority Shipping uses faster or more direct international delivery routes where available.

Most Priority shipments arrive within 1–2 weeks. However, customs inspections or local carrier processing may occasionally extend delivery to approximately 3 weeks.

Priority Shipping Guarantee

If your Priority shipment has not been delivered within 3 weeks after dispatch, we will refund the full Priority Shipping upgrade fee.

Shipments Dispatched Before October 15, 2026

For parcels dispatched before October 15, 2026, our previous delivery estimates remain applicable:

• Standard Shipping: Approximately 3–8 weeks after dispatch

• Priority Shipping: Approximately 1–3 weeks after dispatch

These parcels may continue to travel through our previous logistics arrangements.

Existing orders retain the service guarantees and protections applicable at the time of purchase.

All delivery estimates refer to the period after the parcel has been handed over to the shipping carrier.

Order Processing & Dispatch

Delivery estimates begin when your order has been dispatched, not when it was placed.

For watches available in stock, our team will prepare your order for shipment and send a confirmation once it enters the delivery process.

Pre-order and made-to-order watches may require additional production or preparation time. Their estimated dispatch schedules will be communicated separately on the relevant product page or during the ordering process.

The shipping estimates above apply after dispatch and do not include any separately communicated production or preparation period.

Tracking & Delivery Updates

We understand that knowing where your watch is during its journey is an important part of a reassuring delivery experience.

Tracking information will be provided once it becomes available from our shipping partner.

International shipments may pass through several transport, customs, and local delivery stages. Tracking updates may occasionally take additional time to appear between these stages.

If your tracking has not updated for an extended period, or if you have concerns about your shipment, please contact us.

Our team will follow up with the logistics provider and share the latest information available.

You will not be expected to resolve carrier-related problems on your own.

Import Duties, Taxes & Additional Charges

For all destinations we currently ship to, Halcyon covers applicable import duties and import taxes.

Our goal is to make the total cost of delivery clear before you place your order, without unexpected import duty or tax charges upon arrival.

Any applicable shipping fees will be clearly displayed at checkout.

If a customs authority or shipping carrier requests payment of an import duty or tax that should have been covered by Halcyon, please contact us before making payment whenever possible.

We will assist in resolving the charge or arrange reimbursement of covered duties and taxes if payment has already been made.

Optional services requested separately by the recipient, or fees unrelated to import duties and taxes, may not be included.

Delivery Delays & Our Guarantees

International shipping can occasionally be affected by customs inspections, severe weather, local carrier disruptions, or other unexpected circumstances.

If your shipment is delayed, we will work with our logistics partners to investigate and help resolve the issue.

Standard Shipping Delay Guarantee

For in-stock orders, if your watch has not been delivered within 8 weeks, counted from the third business day after your order was placed, we will issue an additional refund equal to 3% of the amount paid for the affected watch as an apology for the delay.

Pre-order and made-to-order watches follow the production and dispatch schedules communicated at the time of purchase.

Priority Shipping Delay Guarantee

If your Priority shipment has not been delivered within 3 weeks after dispatch, we will refund the full Priority Shipping upgrade fee.

These delay guarantees are additional service commitments and do not limit your rights under applicable consumer laws.

Lost or Damaged Shipments

If your parcel is lost or damaged during delivery, please contact us.

We will investigate the matter with our shipping partner and arrange an appropriate resolution, including replacement or refund where applicable.

Our customers should never have to bear the consequences of a shipping issue that is our responsibility.

30-Day Returns

We understand that choosing a watch is a personal decision, especially when purchasing online.

If your Halcyon does not feel right for you, you may request a return within 30 days of delivery, subject to our Return & Cancellation Policy.

For eligible returns:

• You may carefully inspect and try on the watch at home.

• The watch must remain in its original condition, without signs of wear or damage beyond reasonable inspection.

• Original packaging, accessories, and accompanying items should be included.

• Halcyon will arrange and cover the return shipping cost.

Please contact our customer support team before returning your watch so we can provide the appropriate instructions and arrange a trackable return method.

Return shipping costs incurred through independently selected carriers without our prior approval may not qualify for reimbursement.

Refund eligibility and the treatment of optional shipping upgrades are governed by our Return & Cancellation Policy and applicable consumer laws.

Order Cancellations

If you wish to cancel your order before dispatch, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to intercept or recall the parcel during international transit.

However, you may still request an eligible return after delivery under our 30-day return policy.

Nothing in this policy limits cancellation, withdrawal, or refund rights provided by applicable law.

Our Commitment

From dispatch to delivery, we consider shipping an essential part of the service we provide.

If something goes wrong — whether it involves tracking, customs, delays, or a lost parcel — our team will help you find a resolution.

Our goal is simple:

Your experience with Halcyon should be defined by the watch you receive, not by difficulties getting it delivered.

Contact Us

If you have any questions about shipping options, delivery timelines, tracking, or returns, you are always welcome to contact us.

Halcyon Watch

Merchant of record: TSAI IMPRESSION PTE. LTD. (Singapore)

Customer Support: support@halcyonwatch.com

WhatsApp: +65 9716 7168