Shipping & Delivery Policy

Last Updated: October 21, 2026

New Shipping Policy Effective: October 15, 2026

At Halcyon, we believe the experience of owning a watch begins long before it reaches your wrist.

We have listened carefully to our customers' experiences and are taking meaningful steps to make international delivery faster, more reliable, and more transparent.

As part of this improvement, Priority Shipping is now our standard delivery service for all new orders placed on or after October 15, 2026. Our previous Standard Shipping option has been discontinued.

We believe reliable delivery should be an essential part of the Halcyon experience.

Import duties and taxes are covered by Halcyon for all destinations we currently serve.

Shipping Methods & Delivery Times

Priority Shipping — Our New Standard

Effective October 15, 2026

All new orders placed on or after October 15, 2026, are covered by our Priority Shipping policy, using faster international delivery routes where available.

Shipping Fees

• Complimentary Priority Shipping: United States, Canada, United Kingdom, Australia, Singapore, and other eligible destinations.

• Other international destinations: US$30 or US$60, depending on the destination.

• Any applicable shipping fee will be clearly displayed at checkout before payment.

Estimated Delivery Times

• International delivery: Approximately 5–15 business days after dispatch.

• Order processing: Up to 3 business days for in-stock watches.

• Tracking: Provided for all shipments.

• Import duties and taxes: Covered by Halcyon.

All delivery estimates begin when the parcel has been physically handed over to our logistics partner, rather than when the order is placed or a tracking number is created.

Business days generally exclude weekends and applicable public holidays. Delivery times may vary depending on the destination, customs processing, and local carrier operations.

Delivery estimates are not guaranteed arrival dates. Unexpected circumstances may occasionally affect transit times.

Order Processing & Dispatch

For watches available in stock, please allow up to 3 business days for order processing and dispatch preparation after your order is confirmed.

Business days exclude weekends and public holidays affecting our fulfillment operations.

Orders placed during weekends or public holidays will begin processing on the next available business day.

During extended public holidays or exceptional circumstances, additional preparation time may occasionally be required. We will communicate any significant changes to the expected dispatch schedule.

Pre-order and made-to-order watches may require additional production or preparation time. Their estimated dispatch schedules will be communicated separately on the relevant product page or during the ordering process.

Please note: Order processing and international delivery are separate stages. The estimated 5–15-business-day delivery period begins after the parcel has been physically handed over to our logistics partner.

Orders Placed Before October 15, 2026

Orders placed before the effective date may have been arranged under our previous Standard or Priority Shipping services.

These shipments may continue through their existing logistics arrangements. Where possible, we may upgrade pending shipments to faster delivery services at no additional charge.

All existing orders retain the shipping commitments, delay compensation arrangements, and customer protections applicable at the time of purchase.

If an order placed during the transition to the new policy was processed under a previously offered shipping arrangement, we will honor the original terms and provide assistance with any applicable shipping upgrade.

The introduction of our new shipping policy does not reduce or replace any existing customer's rights.

If you have an outstanding order and would like to understand its current delivery status, please contact our team.

Tracking & Delivery Updates

We understand that clear and reliable tracking is an important part of a reassuring delivery experience.

Tracking information will be provided for every shipment once it becomes available.

A tracking number may be generated before the first carrier scan appears. International shipments may also pass through several transportation, customs, and local delivery stages, during which tracking updates can occasionally be delayed.

We are strengthening our internal shipment follow-up procedures to improve tracking visibility and identify delivery issues earlier.

If your tracking information has not updated for an extended period, or if you have concerns about your shipment, please contact us.

Our team will investigate with the relevant logistics partner and share the latest confirmed information available.

You will not be expected to resolve carrier-related problems on your own.

Import Duties, Taxes & Additional Charges

For all destinations we currently ship to, Halcyon covers applicable import duties and import taxes.

Our goal is to make the total cost of delivery clear before you place your order, without unexpected import duty or tax charges upon arrival.

Any applicable shipping fees will be displayed at checkout.

If a customs authority or shipping carrier requests payment of an import duty or tax that should have been covered by Halcyon, please contact us before making payment whenever possible.

We will assist in resolving the charge or arrange reimbursement of covered duties and taxes if payment has already been made.

Optional services requested separately by the recipient, or fees unrelated to import duties and taxes, may not be included.

Delivery Delays & Our Responsibility

International shipping may occasionally be affected by customs inspections, severe weather, local carrier disruptions, or other unexpected circumstances.

However, these circumstances do not remove our responsibility to assist you.

If a shipment is delayed beyond its estimated delivery window, our team will work with the logistics provider to investigate the situation, provide available updates, and help determine an appropriate resolution.

We evaluate delivery issues based on the actual circumstances of each shipment, regardless of whether Priority Shipping was complimentary or paid.

Lost or Damaged Shipments

If your parcel is lost or damaged during delivery, please contact us.

We will investigate the matter with our shipping partner and arrange an appropriate resolution, including replacement or refund where applicable.

Our customers should never have to bear the consequences of a shipping issue that is our responsibility.

Nothing in this policy limits your rights to remedies under applicable consumer laws.

30-Day Returns

We understand that choosing a watch is a personal decision, especially when purchasing online.

If your Halcyon does not feel right for you, you may request a return within 30 days of delivery, subject to our Return & Cancellation Policy.

For eligible returns:

• You may carefully inspect and try on the watch at home.

• The watch must remain in its original condition, without signs of wear or damage beyond reasonable inspection.

• Original packaging, accessories, and accompanying items should be included.

• Halcyon will arrange and cover the return shipping cost.

Please contact our customer support team before returning your watch so we can provide the appropriate instructions and arrange a trackable return method.

Return shipping costs incurred through independently selected carriers without our prior approval may not qualify for reimbursement.

Refund eligibility and the treatment of paid shipping fees are governed by our Return & Cancellation Policy and applicable consumer laws.

Order Cancellations

If you wish to cancel your order before dispatch, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to intercept or recall the parcel during international transit.

However, you may still request an eligible return after delivery under our 30-day return policy.

Nothing in this policy limits cancellation, withdrawal, or refund rights provided by applicable law.

Our Commitment

We believe the care behind every Halcyon should extend beyond the watch itself.

It should be reflected in the way your order is prepared, dispatched, delivered, and supported.

Making Priority Shipping our standard delivery service is an important step in our ongoing effort to improve that experience.

We know that trust is earned through consistent actions, not promises alone.

If something goes wrong along the way, we will take your concerns seriously and work toward a fair resolution.

**Your experience with