Priority Shipping — A Better Standard of Delivery
From checkout to your wrist, we believe the journey should be as carefully considered as the watch itself.
At Halcyon, we've upgraded our international delivery service to make shipping faster, clearer, and more dependable.
Since October 15, 2026, Priority Shipping has been our standard for all new orders.
No more choosing between a slow standard route and a faster upgrade. Every new order now receives our Priority Shipping service.
Priority Shipping · 5–15 Business Days
Our current delivery process is straightforward:
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Order Preparation: In-stock watches are prepared for dispatch within 3 business days, excluding weekends and public holidays.
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Priority Delivery: Estimated transit time is 5–15 business days after the parcel is handed over to our logistics partner.
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Tracking Included: Every shipment includes tracking information so you can follow its progress.
The estimated delivery period begins with the actual handover to the carrier, not simply when a shipping label is created.
Delivery times may vary depending on the destination, customs processing, local delivery conditions, or unexpected disruptions.
Pre-order and made-to-order watches follow their separately communicated production and preparation schedules. Once dispatched, they receive the same Priority Shipping service.
Complimentary Shipping to Major Destinations
Priority Shipping is complimentary to many of the destinations we serve, including:
United States · Canada · United Kingdom · Australia · Singapore
Free Priority Shipping is also available to other eligible destinations.
For certain regions, a shipping fee of US$30 or US$60 may apply, depending on the destination.
Your exact shipping cost is always displayed at checkout before payment.
There is no separate express upgrade to purchase — Priority Shipping is already our standard.
Duties & Taxes Covered
For every destination we currently serve, Halcyon covers applicable import duties and taxes.
We want you to know the cost of your purchase before you place your order, without unexpected import charges becoming your responsibility.
In some countries, customs authorities or local carriers may occasionally require additional information or payment arrangements from the recipient.
If you receive such a request, please contact us. Our team will help coordinate the process and ensure that covered duties and taxes remain Halcyon's responsibility.
Tracked Delivery, With Personal Support
International shipping involves more than moving a parcel from one country to another.
Customs processing, international transit, and local delivery can occasionally affect tracking updates or delivery schedules.
If something doesn't go as expected, you won't be left to resolve it alone.
Our team will help investigate tracking delays, coordinate with logistics partners, and work toward a suitable resolution if a shipment encounters a problem.
You can contact us directly at any point if you have questions about your order or delivery.
Our Commitment
A well-made watch deserves a delivery experience that inspires the same confidence.
Our goal is simple: clear expectations before purchase, dependable international shipping, transparent costs, and someone you can speak with whenever you need help.
We take responsibility for your order beyond checkout — all the way through delivery.
For full details, please refer to our Shipping & Delivery Policy. Orders placed before October 15, 2026, retain the shipping commitments and protections applicable at the time of purchase.
Customer Support
Email: support@halcyonwatch.com
WhatsApp: +65 9716 7168